Friday, April 12, 2013

Benefits From Top Quality Call Centre Technology Like RapportCMS™


By Clarence Johnson- Content Resource from http://www.unity4.com/

RapportCMS™ is a pay per use technology which is becoming famous within the call centre industry for its many benefits. This technology is packed with excellent features like inbound skills driven routing, digital call recording, full features IVR, and an automated outbound dialler.

These features are the ones responsible for the many benefits it provides in upgrading how a call centre operates. It has a simple yet very comprehensive training and systems support for operational and support personnel. Other benefits include Human Resources management with a full recruitment timesheet and gross payroll systems and rapid deployment.

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